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Replacement Process
UNCOVER
AND IDENTIFY
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Meet with prospects to uncover their needs, problems and concerns
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Find out customer's expectations
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Find the best solution to the problem
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Make energy audit
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Summarize and budget the project
STEP 1
FULL ENGAGEMENT
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Prospects commit to invest time, energy and money into the "right stuff"(sign contract)
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Verifying sizes and installation details (by installer)
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Set up an exact installation date
STEP 2
IMPLEMENTING
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Guaranteed delivery and installation on the set dates
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Inspect installation with customer
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Advice customer on "how to" safely use installed products
STEP 3
SUMMARY
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Make energy audit with complete report after installation to make sure we achieved top level of installation and energy requirements
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Meet with the customer to finalize completed project
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Make sure that customer is fully satisfied
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Ensure that the installers have removed all debris from the installation site
STEP 4
FOLLOW UP
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Contact the customer shortly after the installation is complete to inquire if everything is to their satisfaction.
STEP 5
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