Replacement Process

UNCOVER

AND IDENTIFY

  • Meet with prospects to uncover their needs, problems and concerns

  • Find out customer's expectations

  • Find the best solution to the problem

  • Make energy audit

  • Summarize and budget the project

STEP 1

FULL ENGAGEMENT

  • Prospects commit to invest time, energy and money into the "right stuff"(sign contract)

  • Verifying sizes and installation details (by installer)

  • Set up an exact installation date

STEP 2

IMPLEMENTING

  • Guaranteed delivery and installation on the set dates

  • Inspect installation with customer

  • Advice customer on "how to" safely use installed products

STEP 3

SUMMARY

  • Make energy audit with complete report after installation to make sure we achieved top level of installation and energy requirements

  • Meet with the customer to finalize completed project 

  • Make sure that customer is fully satisfied

  • Provide 2 hours of professional cleaning

STEP 4

FOLLOW UP

  • Contact customer every 6 month to make sure that customer is not experiencing any problems with our product

STEP 5