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windows and doors replacement process

Replacement Process

UNCOVER
AND IDENTIFY

 

 

  • Meet with prospects to uncover their needs, problems and concerns

 

 

 

 

  • Find out customer's expectations

 

 

 

 

  • Find the best solution to the problem

 

 

 

 

  • Make energy audit

 

 

 

 

  • Summarize and budget the project

 

 

STEP 1

FULL ENGAGEMENT

 

 

  • Prospects commit to invest time, energy and money into the "right stuff"(sign contract)

 

 

 

 

  • Verifying sizes and installation details (by installer)

 

 

 

 

  • Set up an exact installation date

 

 

STEP 2

IMPLEMENTING

 

  • Guaranteed delivery and installation on the set dates

 

 

  • Inspect installation with customer

 

 

  • Advice customer on "how to" safely use installed products

 

STEP 3

SUMMARY

 

  • Make energy audit with complete report after installation to make sure we achieved top level of installation and energy requirements

 

 

  • Meet with the customer to finalize completed project 

 

 

  • Make sure that customer is fully satisfied

 

 

  • Ensure that the installers have removed all debris from the installation site

 

STEP 4

FOLLOW UP

 

  • Contact the customer shortly after the installation is complete to inquire if everything is to their satisfaction.

 

STEP 5

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