Verified Customer Testimonials – Windows & Doors Installed by Tricity
Homeowners across Kitchener, Waterloo, Cambridge, Guelph, Hamilton, and surrounding Ontario communities trust Tricity Windows and Doors for professional window and door replacement projects tailored to their homes and climate needs. Our customers choose us for energy-efficient windows, secure front and patio doors, and proper installation done by experienced in-house installers — not subcontractors.
The testimonials below come from real homeowners who upgraded their windows and doors to improve comfort, energy efficiency, security, and curb appeal. Each review reflects our commitment to quality products, honest advice, and clean, professional installation from start to finish.
Professional and courteous
I want to say thank you to the Tri City Windows and Doors team for a job extremely well done! Our experience with them was exactly what you would hope for. The products and installers arrived on time as scheduled, they were professional and courteous, did a great job cleaning up after themselves leaving the work areas spotless, and were very respectful. And the windows look fantastic! Thank you Isabella and team!.
Rob & Sarah Proctor, Burlington, ON
Installation of windows. Fast, efficient, clean
A job well done
Just wanted to thank you for a job well done by you and your installers. They were professional, courteous and they do nice work. I enjoyed the day with them. I have a couple more windows that need replacing and will reach out to you when the funds are saved. A couple of my neighbors were asking about the windows. I gave them the name of your company. Thanks again.
Dan Bainbridge. 85 Wexford Ave S. in Hamilton
Easy, pleasant and professional
I needed to fix my Patio Door. Simply from Home and Lifestyle magazine I’ve heard about Tricity windows and doors and gave them a call. It was wonderful experience. I couldn’t open my sliding door anymore and now it’s just nice and easy, and I can walk out to my backyard!!!!! If you need to fix your windows and doors look no more. Hire Tricity windows and doors. It will be easy, pleasant and professional.
June K. Cambridge
Highly recommend TriCity for your window needs
Good Value, Terrific Product & Quality Installation
Isabella is a very honest person. She clearly explained all about windows (quality, installation, pricing). She even brought samples to show me exactly quality of windows I will be getting. Every promise that was made to me she kept. I’m very impressed and highly recommend Tricity windows and doors to anyone who is looking for quality and honesty.
Lori G. Kitchener
Professional install
Like best: Bill worked with us and answered all our questions about the door that we finally chose. The installers came and installed every window in the house as well as the front door. Professional install and the clean up was so well done you would of never even known anyone was there except for our nice new windows and doors. Job well done!
Would recommend: Yes
First Name: BRAD
Last Name: MCCLANAHAN
Email: djrocs88@hotmail.com
Rate: Excellent
Best service we’ve had in a while
Like best: Great service all-around! From our first interaction with Bill and follow up from Irina, and then from the courteous installers who came to install our door. Highly recommend them and have already done so with family and friends! They installed the door with such care and cleanliness to our home. They were very kind, respectful and checked in with us every step of the way. Great job Tri City Windows and Doors!
Would recommend: Yes
Anything to add: Best service we’ve had in a while!
Denise Tari
Job well done
Like best: Price and ease of shopping - the sales guy came to our house and showed us different windows, selections and pricing - when we decided to purchase they had installers come and remeasure, the windows were ordered and arrived earlier than expected, delivery was fast and installation crew was friendly and they cleaned up afterwards! Job well done!
How to improve: Don't have the manufacturer put 'stickers' that aren't easily removed on the actual windows - it was tough to remove the sticker residue but we purchased Goo Gone at Can Tire and it came off.
Would recommend: Yes
Anything to add: Great selection - great prices!
First Name: Melanie and Todd
Last Name: McCallum
Email: the4mccallums@sympatico.ca
Rate: Excellent
Bills reduced dramatically
Our windows were very old wood sash with storm windows on them. Our bills were astronomical. We are so happy, we did it. No drafts, reduced noise. Bills reduced dramatically. Windows are clear and easy to clean. It was one day installation. Very professional installers!!!! They left house clean. Prices also very competitive. We very happy!!!!!
Brad and Denice.
Excellent product and customer follow up
Thrilled with the quick service I needed in a time crunch!! Excellent product and customer follow up from these people. We will be using them again.
Earhart Maintenance Service, LLC
Great service!
There were great! Installers showed up on the promised day and time. Great crew. Beautiful installation with attention to detail. Left the house clean. We extremely happy and will recommend Tricity Windows and Doors to all our friends and relatives.
Brent A. Kitchener
On time, efficient, tidy and pleasant
Like best: From the initial contact with their salesperson Elena, to the installation, our experience was excellent. They responded quickly to all inquires, they installed our windows when they committed to. Their installers were on time, efficient, tidy and pleasant. And Elena visited while the installation was taking place and then followed up afterwards. The product is great.
Highly recommend TriCity.
Would recommend:Yes
First Name: Sandra
Last Name: Jutzi
Rate: Excellent
Enhancing aesthetic and comfort
Like best: We had NO idea how much of a difference these windows would make to both the aesthetic and comfort of our home, but now that our installation is complete, we are over the moon with the results! Our expectations were exceeded in every possible way. From the thorough meetings and quotation process with Geoff, to the efficient coordination of Irina, to the wonderfully skilled installation by Gregory and Liosha, every step of the process has been a seamless. We’ve been discovering delightful new touches throughout our home since the completion of the project, and it’s a testament to the dedication and craftsmanship of your team. Thank you so much for making our home a more beautiful and comfortable place to be. I’ll be recommending your top-notch business to everyone we know!
How to improve: Can’t think of a thing to improve upon. We are so happy!
Would recommend: Yes
First Name: Michelle
Last Name: Soucie
Rate: Excellent
Out of My League
When it came time to replace windows in my home, I felt a little apprehensive, to say the least. After losing my husband to cancer last year, I was unsure how to proceed with the plans we made together, regarding the home we loved so much. Would new windows change the character and charm of my Schnarr home? What makes an "energy efficient" window? Could this be months of expensive contractors to handle all alone? This was a major investment that had me out of my league and at risk of making a bad decision.
After a time of failed estimates and varied opinions, I saw an advertisement for TriCity Windows and Doors and decided to make the call. Isabella was delightful change from the rest, and professional. Knowledgeable about the process, she walked me through the process and eased my worries without putting on the hard sell. The installation was fast and did not change the style of my nearly century old home. The experienced team at TriCity Windows and Doors added value to my home and I would definitely recommend their services for your home too.
Happily relieved,
M. Hudson
Professional and tidy
I recently had Tri-City Windows & Doors of Cambridge replace all my windows with new double paned, argon gas, double low E vinyl windows. I looked at about a dozen companies & products having had some poor installation experiences in the past. I selected the windows based on the most window for the best price. There were some cheaper but they looked cheaper & lacked the argon & low E protection.
Isabella impressed me as an honest person trying to build a business based on quality products & installation. Demitri and Albert showed up to do the installation. I have never seen such an efficient & skilled crew. They had padded ladders to avoid scratching the sliding, they had buckets & pails attached to ladders for old caulking & frame pieces. They made cradles out of the old screens & neatly bundled the old frames up. There was little to clean up because of their working habits. Albert vacuumed as Demitri took old windows to the truck.
They never stopped moving. Albert framed the interior with a craftsman’s touch, lining up every joint. Demitri caulked the inside & outside of the new trim to provide double water barriers. They went brick to brick, foam insulated, shimmed & leveled. They never swore, smoked or tossed a piece of garbage. The site was cleaned & vacuumed again before leaving. I was truly impressed watching them work.
Unlike most window sales people Isabella showed up for the install, demonstrated how the windows worked, verified that the windows were inspected & had all the low E, argon etc. as ordered. She offered extra cleaning (that was not required) & an energy audit (at no charge) to verify the quality of the new windows & installation. The windows look terrific & should save a pile on energy this winter. I am not easiest impressed but his was a master crew.
Mr Adams